Jira Service Desk Queues

However jira service desk queues allow you to automatically triage and prioritize issues for them.

Jira service desk queues.

As an agent you can see how many issues are in each queue and switch between queues to work on the right issues at the right time. Jira service desk comes with default queues that your administrator can update to automatically triage issues for your team. Filters dashboards apps create dashboards apps create. Deliver exceptional it service fast.

Queues can be edited in your service desk. Queues are normally sorted by a service level agreement or goal for your team s service interactions. This is one of the three extra layers and elements that the service desk brings to your normal jira project. For example if you have jira software 50 users and jira service desk 10 agents on the same instance you pay the 50 user price for apps note.

While this app has features specific to jira service desk the app is technically available across the whole jira instance. You can drag and drop your queues in the sidebar to order them or edit a queue to change its name requests filtered and columns that appear. If you want your team to focus on requests that must be completed by next week for example you can set up a queue that only contains requests with a set due date. While this app has features specific to jira service desk the app is technically available across the whole jira instance.

A clock on the issue indicates the time until your team s next target is due. For example if you have jira software 50 users and jira service desk 10 agents on the same instance you pay the 50 user price for apps note. In this tutorial robin talks about setting up queues within jira service desk. Therefore the above guidelines for licensing across maximum users still apply.

You can use the preconfigured queues in your service desk or you can create your own custom queues. Agents do not have the permissions to add new queues or configure existing ones.