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Jira service desk api create request.
How to create a request form.
I need to create jira customers via jira rest api.
Everything looks fine according to the documentation.
How to create service desk customer using jira rest api.
Double check that the project s template matches your team s needs.
With the jira service desk cloud we host jira service desk in the cloud for you and set up your instance instantly after a 7 day free trial subscription pricing is month to month.
Give your project a name.
Provide it service and support without the cost and complexity of traditional itsm solutions.
We automatically generate a project key.
If you re setting up service desk request types for the first time.
Choose projects and select a project or choose view all projects to visit the projects directory.
To create a project.
Select create project top right.
How to create service desk customer using jira rest api.
This is generally the best option for teams who want to get started quickly and teams who don t want to manage the technical complexity of hosting themselves.
Kasun jan 26 2015.
Here is a screenshot of postman request.
Over there you can associate a new request type with an underlying issue type select an icon title and description for your form configure fields and so on.
Think about how your customer would write a request for example order a new monitor over submit a hardware request.
As the jira service desk architect i am intrigued to learn more about about what type of rest apis people would like and what use cases you are trying to satisfy and how they are more specific to jira service desk than the current jira public rest api.
To view a list and choose from other templates select change.
Deliver exceptional it service fast.
Break things down into smaller chunks such as get help with printers or get wi fi access.
Request forms in jira service desk are set up as request types go to the project settings of your service desk project and select request types.
The create button in your jira menu bar creates a jira issue not necessarily a jira service desk issue to change jira issues into jira service desk issues you need to manually select an request type for the field customer request type.
First you need to decide which project to use.
When you make a request to a paged api the response will wrap the returned values in a json object with paging metadata as follows.
Like people like this.
Jira versions 8 4 and later.
To create an issue you will need to know certain key metadata like the id of the project that the issue will be created in the id of the issue type and which fields to fill.
Pagination is enforced for methods that could return a large collection.
Creating an issue using the jira rest api is as simple as making a post with a json document.
